FAQs

Frequently Asked Questions

1. I have a concern about my order, what’s the easiest way to contact you?
For any questions or concerns, please email us at ElyraLife@gmail.com Our customer support team is available Monday–Friday, 9:00 AM–5:00 PM

2. How long does it take to process my order?
Orders are processed within 24–48 hours before being shipped. During high-volume periods, processing times may take slightly longer.

3. How long does shipping take?
Shipping typically takes 7–14 business days, depending on your location and local postal services.

4. When will I receive my tracking information?
Once your order ships, tracking information will be provided. Please allow 2–4 business days after shipment for tracking updates to appear. If your tracking hasn’t updated after this timeframe, feel free to contact us.

5. Do you accept international orders?
Yes! We proudly ship internationally. Shipping times may vary depending on your country and customs processing.

6. Can I cancel or change my order?
Yes — you may cancel or request changes to your order within 1–2 days of placing it. Please contact us as soon as possible at ElyraLife@gmail.com with your order number.

7. What is your return and refund policy?
We offer a 30-day money-back guarantee on all orders. If you’re not satisfied with your purchase, you may request a return within 30 days of delivery. To start a return, please email ElyraLife@gmail.com